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\n• Lead Product Designer — myself
 I led the UX and product design direction for the new business account management portal. My role covered information architecture, dashboard design, user journeys, wireframes, interaction patterns, interface design and the overall customer experience. I focused on simplifying complex account-management tasks such as billing, payments, meter readings, usage insights, documents and support requests into a clearer self-service experience.
\n• Product Owner
 The Product Owner was responsible for defining product priorities, aligning the portal requirements with business goals and helping shape the roadmap. They provided context around customer needs, operational challenges and key business requirements, ensuring the redesign supported both customer outcomes and British Gas Business objectives.
\n• Head of Data Science
 The Head of Data Science provided insight into customer data, usage patterns and opportunities to make the portal more intelligent and insight-led. 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